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Social Services
Mooresville location now open!
We are happy to announce that our Mooresville location is open and staffed to help with Food and Nutrition Services, Medicaid, Work First, Day Care, and the Energy Programs. The office is located at the Government Center South Building 4th Floor. 610 E Center St, Mooresville NC.
Iredell County Department of Social Services is available to serve you and your household needs during this difficult time with COVID-19. We are offering alternatives to face-to-face interviews and office visits by providing services by telephone, mail, online, fax, and e-mail. For Food and Nutrition Services and Medicaid, you can call our office at 704-873-5631 to be interviewed by phone or you can apply online at epass.nc.gov. For our other programs and services, please call 704-873-5631 to speak with someone for guidance on applying or with any questions. We have a drop box located under the canopy at the front of the building where you can leave information for your caseworker or our agency or make your payment. Please make sure that your name, phone number, and e-mail address if applicable is on the envelope in the event we need to contact you.
Adult Day Care Service
- Arranges placement and transportation
- Assesses need and eligibility
- Pays for care at licensed facility
- 18 and up
- Iredell County resident
- Must be income eligible
- Sliding fee scale
Rest Home Care (Adult Foster Care)
- Assists families in locating nursing or rest home; assists new residents’ adjustment to nursing or rest home
- Assists operator in licensing procedures for rest homes
- Provides financial assistance for nursing or rest home care
- Supervises facilities’ adherence to rest home standards
- Iredell County resident
- Must be financially eligible for nursing/rest home care
Adult Protective Services
- Assists in alleviating conditions causing need for protection
- Receives referrals and assesses need for protective services
- 18 years and up
- Iredell County resident who is disabled, abused, neglected, or exploited and is in need of agency intervention
Non-Discrimination Statement
It is the policy of the Iredell County Department of Social Services to provide services, care, benefits, and assistance to all qualified persons without regard to race, color, national origin, sex, age, disability, religious beliefs and / or, political beliefs.
Work First Family Assistance
Financial assistance provided to help eligible families meet living expenses (monthly check and Medicaid card).
Eligibility
The child must:
- Be 17 or younger
- Be deprived of principal wage earner (death, absence, incapacity, unemployment)
- Live in Iredell County with specified relative
- Not receive SSI
For more Information regarding Work First Family Assistance Click Here!
Child Support Enforcement Program (IV-D)
- Child support services are categorized into 5 major areas:
- Collections of child support payments
- Enforcement of child support obligations
- Establishment of legal child support obligations
- Establishment of paternity for illegitimate children
- Location of absent parents
- An application fee for custodial parent not receiving public assistance
- If child is emancipated, child support order cannot be established
- Services provided to any custodial parent regardless of income level, birth to age 18
Child Protective Services
- Assesses information in relation to law
- Investigates allegations and determines if child is abuse neglected, or dependent
- Provides services to protect services to protect child and ameliorate abusive/neglectful conditions if substantiated
- Receives referrals
- Age: birth to 18 years old
- Iredell County resident in need of protective services
Individual and Family Adjustment Counseling Services
- Assists in negotiating community resources
- Interpersonal, marital, family, and community
- Personal and family counseling on relationships
Iredell County resident
Problem Pregnancy Services
- Assists in exploring alternatives: abortion, adoption, keeping baby
- Community resources to support decision
- Locating
- Maternity home placement
- Prenatal care
- Iredell County resident
Child Day Care
- Assesses need and eligibility
- Helps arrange placement
- Pays for care at approved facility
- Child: birth and up
- Iredell County resident
- Must be income-eligible
- Vendor: 18 and up, sliding fee scale
Adoption
- Accepts and prepares infants and children for placement
- Coordinates and supervises placements
- Evaluates families
- Prepares studies
- Seeks appropriate children for placement
- Age: 21 and older for adoptive parents
- Age: birth-18 years old
- Iredell county resident
Child Foster Care
- Evaluates families
- Assists in licensing process
- Determines child’s need for care
- Locates and arranges placement
- Makes and supervises placements
- Monitors licensing standards and assists in re-licensing
- Supervises placement and services to meet child’s needs
- Age: birth-21
- Age of foster parents 21-65
- Iredell County resident
North Carolina Medicaid is Changing
Most people on Medicaid will now have a choice of a health plan and a primary care provider (PCP). All of the services paid for will stay the same and the local Department of Social Services will continue to determine your eligibility, but now the health plan you choose will be administering your health coverage. Open enrollment runs from March 15 – May 14. There are five different plans in North Carolina to choose from:
- WellCare
- UnitedHealthcare Community Plan
- HealthyBlue
- AmeriHealth Caritas
- Carolina Complete Health.
You can enroll in these plans the following ways:
- Go to the website – ncmedicaidplans.gov
- Use the NC Medicaid Managed Care Mobile app
- Call toll free: 1-833-870-5500 (TTY: 1-833-870-5588)
- Fill out and mail or fax in your enrollment form.
Watch your mail for more information.
Notice Of Your Rights Under Hawkins v. Cohen
This notice contains important information regarding beneficiary rights as a result of a federal lawsuit filed in 2017, on behalf of Medicaid beneficiaries in North Carolina. To view this notice, click on the link below.
Medicaid
A medical assistance program for low-income people; services include:
- Dental services
- Eyeglasses
- Hospice and home health care
- Hospital care
- Laboratory and x-ray services
- Personal care services in the home
- Physician visits
- Prescription drugs
- Skilled and intermediate nursing home care
Special programs include Medicaid for the aged, family and children.
For more information regarding Medicaid Services Click Here!
To Apply Online for Medicaid Services Click Here!
Eligibility
- Differs for various Medicaid programs
- Individuals must meet income guidelines
Special Assistance to Certain Disabled (SCD)
A financial assistance program for eligible individuals. There is no medical assistance with this program.
Eligibility
Iredell County residents:
- Ages 18-64
- Must have been denied disability based on Social Security standards, but must meet disability definition for this group
- Must meet income and asset guidelines
Medicaid For The Disabled (MAD)
Medicaid is a medical assistance program for low-income people. Covered services can include:
- Dental services
- Eyeglasses
- Hospice and home health care
- Hospital care
- Laboratory and x-ray services
- Personal care services in the home
- Physician visits
- Prescription drugs
- Skilled and intermediate nursing home care
Iredell County residents, must be:
- Determined disabled by Social Security standards and meet federal and state income and asset guidelines
- Under age 65
Medicaid For The Blind (MAB)
Medicaid for the blind is a medical assistance program for low-income blind people. Covered services can include:
- Dental services
- Eyeglasses
- Hospice and home health care
- Hospital care
- Laboratory and x-ray services
- Personal care services in the home
- Physician visits
- Prescription drugs
- Skilled and intermediate nursing home care
Iredell County residents must:
- Be legally blind according to SSI definition
- Meet income/asset guidelines set by state and federal governments
Medicare-Aid (MBQ)
Medicare-Aid covers Medicare co-payments for Medicare-eligible individuals and pays the Medicare premiums. This program pays only for services covered by Medicare. Eligibility
- Must be an Iredell County resident
- Must be receiving Medicare benefits
- Must meet income and asset guidelines based on state and federal regulations
Health Support
- Administration of state abortion funds. Family planning counseling including certification of sterilization procedures.
- Facilitates access to and use of needed medical care.
- Iredell County resident
- Must be income eligible for abortion and sterilization
Medicaid Transportation
- Assists in arranging for and paying for transportation to medical providers.
- Provision of transportation to medical services by transportation aide.
- Iredell County resident who is Medicaid eligible and certified Medicaid
A medical assistance program for low-income people; services include:
- Dental services
- Eyeglasses
- Hospice and home health care
- Hospital care
- Laboratory and x-ray services
- Personal care services in the home
- Physician visits
- Prescription drugs
- Skilled and intermediate nursing home care
Special programs include Medicaid for the aged, family and children.
For more information regarding Medicaid Services visit the NCDHHS Medicaid web page!
To Apply Online for Medicaid Services visit the North Carolina ePASS website!
Work First Employment Services
- Assesses educational and employment readiness needs.
- Assists with education planning, attainment, job training, job seeking, job retraining behaviors and removing barriers to education and job goal attainment.
- Ages 18 and up
- Iredell County residents
- Work First Family Assistance recipients
- For more information regarding Work First Employment Services Click Here!
AFDC Emergency Assistance Program
Provides emergency assistance to persons who are in need of help that would benefit a child. Types of assistance include:
- Rent/eviction
- Shelter
- Utilities Cash payment made by vendor payment.
Eligibility
- Be in a crisis situation
- Have at least once child under 18 in the home
- Meet income and reserve requirements
- Must be Iredell County resident
Special Assistance Programs (SAD; SAA)
Special Assistance for the Disabled (SAD) and Special Assistance for the Aged (SAA) provide financial assistance for eligible persons in licensed facilities. Medicaid services are also provided.
Eligibility
Must:
- Be a resident of domiciliary care facility or mental health group facility
- Meet income and asset guidelines
- Special Assistance for the Disabled: 18-64
- Special Assistance for the Aged: 65 and over
- SSI eligible or ineligible
Food & Nutrition (Food Stamps)
Provides eligible households with food stamps one time per month in order to purchase food for the family unit and raise its nutritional level.
Eligibility
Must be U.S. citizens, resident of Iredell County, and meet income, resources, and other regulations mandated by USDA.
For more information regarding Food & Nutrition Services visit the NC Department of Health and Human Services website!
To Apply Online for Food & Nutrition visit the North Carolina ePASS website!
Homemaker Service
Demonstrates/teaches homemaking skills, child care, and child development enhancement.
Eligibility
- Iredell County resident
- Must be income eligible
- Sliding fee scale